What does product design mean when products are no longer just physical goods?
That’s the difficult question facing designers today. When machines are both
connected and intelligent, they become a hybrid of products and services.
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Software has eaten the world. And as it continues to consume new and diverse industries
it’s transforming the way business is done. We are all in the “software business” now,
regardless of the product or service we provide, forcing us to reexamine how we structure and manage our organizations.
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Managers account for at least 70% of variance in employee engagement scores across business units, Gallup estimates.
This variation is in turn responsible for severely low worldwide employee engagement. Gallup reported in two large-scale studies in 2012 that only 30% of
U.S. employees are engaged at work, and a staggeringly low 13% worldwide are engaged. Worse, over the past 12 years these low numbers have barely budged, meaning
that the vast majority of employees worldwide are failing to develop and contribute at work.
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